Terms & Conditions
Terms and conditions...Please read these terms and conditions and the ordering procedure below carefully before entering any contract of sale with "Save and Drive".
Your statutory consumer rights within the UK are not affected by these terms and conditions.
Buying onlineIn order to ensure your Online purchasing security we use the world's largest Internet payment company, WorldPay, to deal with the payment. Their secure site ensures that only you and WorldPay will have details of how you have paid. The whole process is swift and seamless, and security is assured by WorldPay for both you, the customer and ourselves. Follow the easy steps below and we guarantee your goods will be with you within 3-5 days.
1. Browse through our Online catalogue by choosing Go Shopping the select a Category i.e. roof boxes, bulb kits you will be shown products running down the page. You can also use the search facility on the Go Shopping page to look for products, if you are looking for a first aid kit simply type first aid kit and click go, you will then be shown our full range. Go Shopping.
2. You will be shown a collection of products with thumbnail images and a short description, you can click the link to take you to a larger picture and a longer in depth description..
3. If you wish to purchase any item simply add the quantity you require into the box labeled QTY and then Click Add To Basket.
4. Your basket contents will then be shown at the top of the screen. You can remove or add to your basket at any time by clicking Confirm Basket Contents and then changing the quantity and clicking Save Changes.
5. When you are ready to pay for the goods please click Make Order.
6. Your order is then shown to you in full, if you are happy with the contents please click Go To Checkout.
7. You are then taken to World Pay's secure payment facility. The full amount that will be charged to your credit or debit card is shown in the top left corner. Click for full details about World Pay and their secure payment system.
8. Choose how you wish to pay. We accept all major credit cards and all debit cards. See logo's. Enter all your the required information and your credit or debit card details and click Submit.
9. A response will be sent to you from WorldPay at the E-mail address you entered confirming your order has been placed. At the same time we will receive the details of your order from WorldPay. You will then be given a reference number for the rare occurrence you may wish to inquire about an order.
9. We action the order and arrange for your order to be sent to you.
By telephoneOnce you have decided on the items you would like to purchase, please call us at our store, and phone your order through,
on 0191-5210387, Opening hours Mon-Fri 9.00am - 6.00pm. Sat 9.00am - 5.00pm, GMT. Calls are charged standard rate.
By fax / mailPlease fax us on 0191-5236227, or post your order and details to us at the address on our contact page, please include the following details:
1. Your full name,
2. The delivery address,
3. The credit card number (xxxx-xxxx-xxxx-xxxx)
4. Expiry date 05/01
5. The full name on the card
6. Card Issuer Visa (or other)
7. The product(s) description & part no you would like to order and also your telephone number in case we need to contact you.
Alternatively, you can send payment by cheque, although we will have to wait until the cheque has cleared before we can dispatch your goods. Usually 3 working days.
Save and Drive accepts all major credit and debit cards including Mastercard, Visa, Switch and Delta.
SecurityIn order to ensure your Online purchasing security we use the world's largest Internet payment company, WorldPay, to deal with the payment.
Their secure site ensures that only you and WorldPay will have details of how you have paid. The whole process is swift and seamless, and security is assured by WorldPay for both you, the customer and ourselves. When you use WorldPay's secure payment facility, the personal information that you enter is sent to their server in encrypted form. This is a highly secure way of transmitting information via the Internet. The information that is encrypted includes your credit card details, your name and address, and the other personal information that you submit.
Your credit card details are NEVER stored on our server and so CANNOT be viewed by anyone at Save and Drive.
Save and Drive reserves the right to decline or refuse any orders that we feel may represent a financial or fraudulent risk.
We will report to the relevant police and credit card authorities any customers who deliberately place fraudulent orders.
The member of staff responsible for security matters is Mr. Martin Robson , Customer Service Manager. Contact E-mail address email@example.com
PricingAll prices are in pounds sterling and are inclusive of VAT at the current rate, packaging and delivery. Your credit card will only be debited upon dispatch of an order.
DeliveryPlease see our Delivery Page for full details.
Cancellation of your orderYou have the right to cancel your order within a cooling off period of receiving the goods without giving a reason. This period begins the day after you receive your order and lasts for 7 days. If you wish to exercise this option we will refund the full value of your order within 30 days of cancellation of your order. If you wish to cancel your order please contact Save and Drive by either e-mail, telephone, fax of mail letting us know your intention to cancel. Goods do not have to be returned within this 7 day period for you to secure a refund.
If we undertake any direct costs in collecting your goods where they have not been returned as requested, a deduction will be made from your refund to cover said costs.
Returns policy & faulty or damaged goodsAt Save and Drive, we offer you a 100% guarantee that if you're in any way dissatisfied with the goods you have ordered, we will exchange them or give you a full refund as long as they are returned with the original packaging intact within 14 days. Unfortunately we cannot, however, offer this guarantee on goods that have been used, unless the product is found to be faulty.
See our Returns Page for full details.
AvailabilityWe aim to hold all items in stock at all times. However, sometimes a product is even more popular than we expected, and there may be occasional delays. We reserve the right to send a substitute item of the same value or more. If you'd rather not keep it the substitute item please send it back to ourselves and we'll refund it once it gets back to the store
SpecificationEvery effort has been made to ensure that all the specifications are correct, however technical data, dimension weights etc., serve as a guide only and no guarantee is given or implied that goods supplied will conform in absolute detail to the description and illustrations published. You will be given the option to accept or decline any substitute offered if it does not match the original order specifications.
PrivacyThe only information we have, is what you tell us, this is kept in a secure environment and used to provide a good standard of service. We may, from time to time, use this data to inform you of special promotions, service changes or offers we feel would be of interest to you.
We do not pass on, rent or sell any of this data to third parties. If you do not want us to inform you ( by e-mail ) of special promotions and offers, etc. please tell us, and we will be happy to delete your details from our records.
If you receive would rather not receive future Save and Drive e-mail's about marketing, product information, or updates, send an e-mail to firstname.lastname@example.orgType: REMOVE ME in the Subject line.
The information you will be required to supply when placing an order is as follows:
Name Address (must match the address to which the credit card is registered, usually your home)
Delivery address (if different)
Credit or debit card information
On occasions we may ask for your vehicle details, make, model, year, chassis type
Your telephone number may be passed to our couriers strictly for the purpose of contacting you should there be any problem with delivery of ordered products.
We will only use the personal information we gather (in accordance with the Data Protection Act 1998): in the normal course of our business to provide the products and services you have requested to identify you when you contact us to determine if we can offer you a better service or more relevant products for statistical analysis to monitor and analysis our business for future improvements and development We do not send unsolicited e-mail (see below) We will disclose your personal information only to: our agents e.g. WorldPay or if required or compelled to do so by law We do not disclose customer information to third parties Cookies are used on this shopping site, but only to keep track of the contents of your shopping cart once you have selected an item.
The member of staff responsible for privacy matters is Mr. Martin Robson , Customer Service Manager. Contact E-mail address email@example.com
Unsolicited emailWe do not send any random and UN-targeted unsolicited e-mail.
Save and Drive contact details - Customer support and service.
By Phone.- Please contact Save and Drive by telephoning 0191-5210387, our opening hours are Mon-Fri 9.00am - 6.00pm. Sat 9.00am - 5.00pm, GMT. Calls are charged standard rate.
By Fax - Our Fax number is 0191-5236227. Calls are charged standard rate.
By Mail - Our full UK address is:
Save and Drive, 17 Blind Lane, Silksworth, Sunderland, Tyne and Wear, SR3 1AT.
By E-mail - contact us by e-mail at: firstname.lastname@example.org
Handling complaintsWe aim to deal with any complaints you may have in a fair , confidential and effective manner. All complaints will be acknowledged within 5 working days and provide a likely time scale for resolving the complaint. At all times during a complaint you will be kept up to date and informed of any progress. We are constantly checking and developing our complaints procedure to give you the consumer a better level of service. To report a complaint to Save and Drive please e-mail us at email@example.com with details of the complaint, or we can be contacted by standard mail or by telephone during office hours (see address details in returns policy above). Customer Support We can be contacted by telephone during the following hours of business, Monday to Friday 9.00am till 5.45pm Saturday 9.00am till 5.00pm Sunday 10.00am till 12.15pm
PLEASE REMEMBER THAT YOUR USE OF OUR SITE INDICATES THAT YOU HAVE ACCEPTED THE ABOVE
TERMS AND CONDITIONS!
If you would like further information on our terms and conditions please call our customer care line
on 0191 5210387, or e-mail us at firstname.lastname@example.org with your query.
Your statutory rights as a consumer are not affected by our terms and conditions.
Save and Drive.co.uk, 17 Blind Lane, Silksworth,Sunderland, Tyne and Wear, SR3 1AT